Basic methods for measuring

Basic methods which are here used consist of the analysis of competitors; comparison with the banks of group (benchmarking); financial development. It is needed to mark that evolution of seeing of role and instrumental setting of strategy influenced on the process of forming of strategy. "Strategy must give an answer for a question, how to manage with competitors" or "Strategy must give an answer for a question, how to satisfy clients" are the main aspects of the question. A bank has to elect between these alternatives. Possibilities of choice of general strategy, that have influence on the choice of variant of financial strategy is it is price leadership; operating leadership (price, quality, access, assortment); differentiation; personal relations (non-standard personal services); focusing; innovations (new innovative products, contiguous markets). Determination of strategy takes place also and on the basis of marketing researches and by conducting of SWOT-analysis. Selection of the basic strongest and weakest sides, possibilities and threats enables to execute the analysis of alternative pair; to carry out the choice and concordance of general strategy and aims or revision of mission. Procedure of benchmarking is closely associated with these processes. Benchmarking is comparison with the banks of the group after directions: clients and markets (market particle after segments, research of clients, comparison of levels of service); financial indexes (return on a capital and on assets, correlation of "expense is a profit", losses from credits, непрацюючі credits); processes (efficiency of operations, risks, finances,); human capitals (amount and quality, fluidity, payment, studies). Choice of the directions related to general strategy, for example, if retail business, comparison of growth, after the amount of retail clients, amount of accounts, increase of particle of market is our strategy. It is drawn by the got results in the SWOT-analysis.